Effective 27 August 2025. All $ amounts are in NZD.
Cluey Learning offers different plans, each of which has its own pricing and policy rules.
Value Max plan
Session cost
The total cost for a 1-hour 1-to-1 session is $75* (incl GST).
Payments
Payments for sessions are taken 6 sessions in advance. This advance payment is charged at the time of enrolment (or when switching to this pricing plan) and then maintained through a weekly billing cycle. Each week, you’ll be charged for additional session/s to ensure your account always remains 6 sessions ahead.
Starter Pack sessions are the initial discounted sessions offered at the beginning of your Cluey enrolment. These sessions are designed to help you experience our tutoring approach at a lower upfront cost.
- No credits or refunds are provided if Starter Pack sessions are cancelled or missed.
- If a session is cancelled due to a Cluey error, we may offer a credit or a discounted future session at our discretion.
Starter Pack sessions can be rescheduled (within policy), but they are not refundable unless there is a failure in Cluey’s ability to deliver the service.
Rescheduling Sessions
The Value Max plan allows the reschedule of a 1-to-1 tutoring session free of charge up to 4 hours before the scheduled start time. Rescheduled sessions must take place before the next recurring session in the same weekly slot, and where the same tutor is unavailable, other tutors may need to be utilised. Each session can only be rescheduled once.
Cancellation of Sessions
Under the Value Max plan, any paid session needs to be used before the next scheduled session. Cancelling a session will result in forfeiting the session fee.
Pausing an Enrolment (outside of school holidays)
Pausing outside of public school holidays is not permitted.
Summer Holiday Pauses
The Value Max plan provides the option to pause or continue sessions during the public school Summer holidays in the student's state of residence.
Autumn, Winter and Spring Holidays
The Value Max plan allows you to skip sessions scheduled during the Autumn, Winter, and Spring public school holidays (based on your state of residence) in exchange for a make-up voucher (Cluey Voucher). To receive a voucher, the session must be cancelled at least one day before the scheduled start time, and the voucher must be used by its stated expiry date.
Cluey Vouchers
Cluey Vouchers are make-up vouchers which can be redeemed through the "Add Session" feature in your Cluey Customer Hub. Each voucher must be used before its stated expiry date. Unused vouchers will be forfeited after expiry.
Make-Up Sessions
Sessions booked using a Cluey voucher may be rescheduled up to 4 hours before the scheduled start time. Rescheduled sessions must occur before the next recurring session in your weekly schedule. If your regular tutor is unavailable, another suitable tutor may be assigned.
Each make-up session can only be rescheduled once. If a make-up session is cancelled by the customer or missed, it cannot be credited or reissued.
Notice Period
To cancel an enrolment, change your pricing plan, or stop services, you must provide a minimum of 6 sessions’ notice.
Cancelling An Enrolment
These 6 sessions are paid in advance and will be used to complete your enrolment. They are not eligible for refund or credit.
Changing Plans
If you switch to a different pricing plan, the new plan will take effect after the 6 sessions already paid in advance have been completed.
Refunds
If your Cluey account is cancelled (no active enrolments), only unused session credits beyond the 6-session notice period will be refunded (e.g. credits from eligible cancelled sessions or unused make-up sessions).
Saver Plus plan
Session cost
The total cost for a 1-hour 1-to-1 session is $85* (incl GST).
Payments
Payments for sessions are taken 4 sessions in advance. This advance payment is charged at the time of enrolment (or when switching to this pricing plan) and then maintained through a weekly billing cycle. Each week, you’ll be charged for additional session/s to ensure your account always remains 4 sessions ahead.
Starter Pack sessions are the initial discounted sessions offered at the beginning of your Cluey enrolment. These sessions are designed to help you experience our tutoring approach at a lower upfront cost.
- No credits or refunds are provided if Starter Pack sessions are cancelled or missed.
- If a session is cancelled due to a Cluey error, we may offer a credit or a discounted future session at our discretion.
Starter Pack sessions can be rescheduled (within policy), but they are not refundable unless there is a failure in Cluey’s ability to deliver the service.
Rescheduling Sessions
The Saver Plus plan allows the reschedule of a 1-to-1 tutoring session free of charge up to 4 hours before the scheduled start time. Rescheduled sessions must take place before the next recurring session in the same weekly slot, and where the same tutor is unavailable, other tutors may need to be utilised. Each session can only be rescheduled once.
Cancellation of Sessions
Under the Saver Plus plan, any paid session needs to be used before the next scheduled session. Cancelling a paid session will result in forfeiting the session fee.
Pausing an Enrolment (outside of school holidays)
Pausing outside of public school holidays is not permitted.
Summer Holiday Pauses
The Saver Plus plan provides the option to pause or continue sessions during public school Summer holidays in the student's state of residence.
Autumn, Winter and Spring Holidays
The Saver Plus plan allows you to skip sessions scheduled during the Autumn, Winter, and Spring public school holidays (based on your state of residence) in exchange for a make-up voucher (Cluey Voucher). To receive a voucher, the session must be cancelled at least one day before the scheduled start time, and the voucher must be used by its stated expiry date.
Cluey Vouchers
Cluey Vouchers are make-up vouchers which can be redeemed through the "Add Session" feature in your Cluey Customer Hub. Each voucher must be used before its stated expiry date. Unused vouchers will be forfeited after expiry.
Make-Up Sessions
Sessions booked using a Cluey voucher may be rescheduled up to 4 hours before the scheduled start time. Rescheduled sessions must occur before the next recurring session in your weekly schedule. If your regular tutor is unavailable, another suitable tutor may be assigned.
Each make-up session can only be rescheduled once. If a make-up session is cancelled by the customer or missed, it cannot be credited or reissued.
Notice Period
To cancel an enrolment, change your pricing plan, or stop services, you must provide a minimum of 4 sessions’ notice.
Cancelling An Enrolment
These 4 sessions are paid in advance and will be used to complete your enrolment. They are not eligible for refund or credit.
Changing Plans
If you switch to a different pricing plan, the new plan will take effect after the 4 sessions already paid in advance have been completed.
Refunds
If your Cluey account is cancelled (no active enrolments), only unused session credits beyond the 4-session notice period will be refunded (e.g. credits from eligible cancelled sessions or unused make-up sessions).
Saver plan
Price
The total cost for a 1-hour 1-to-1 session is $95* (incl GST).
Payments
Payments for sessions are taken 2 sessions in advance. This advance payment is charged at the time of enrolment (or when switching to this pricing plan) and then maintained through a weekly billing cycle. Each week, you’ll be charged for additional session/s to ensure your account always remains 2 sessions ahead.
Starter Pack sessions are the initial discounted sessions offered at the beginning of your Cluey enrolment. These sessions are designed to help you experience our tutoring approach at a lower upfront cost.
- No credits or refunds are provided if Starter Pack sessions are cancelled or missed.
- If a session is cancelled due to a Cluey error, we may offer a credit or a discounted future session at our discretion.
Starter Pack sessions can be rescheduled (within policy), but they are not refundable unless there is a failure in Cluey’s ability to deliver the service.
Rescheduling Sessions
The Saver plan allows the reschedule of a 1-to-1 tutoring session free of charge up to 4 hours before the scheduled start time. Rescheduled sessions must take place before the next recurring session in the same weekly slot, and where the same tutor is unavailable, other tutors may need to be utilised. Each session can only be rescheduled once.
Cancellation of Sessions
Under the Saver plan, any paid session needs to be used before the next scheduled session. Cancelling a paid session will result in forfeiting the session fee.
Pausing an Enrolment (outside of school holidays)
Pausing outside of public school holidays is not permitted.
Summer Holiday Pauses
The Saver plan provides the option to pause or continue sessions during public school Summer holidays in the student's state of residence.
Autumn, Winter and Spring Holidays
The Saver plan allows you to skip sessions scheduled during the Autumn, Winter, and Spring public school holidays (based on your state of residence) in exchange for a make-up voucher (Cluey Voucher). To receive a voucher, the session must be cancelled at least one day before the scheduled start time, and the voucher must be used by its stated expiry date.
Cluey Vouchers
Cluey Vouchers are make-up vouchers which can be redeemed through the "Add Session" feature in your Cluey Customer Hub. Each voucher must be used before its stated expiry date. Unused vouchers will be forfeited after expiry.
Make-Up Sessions
Sessions booked using a Cluey voucher may be rescheduled up to 4 hours before the scheduled start time. Rescheduled sessions must occur before the next recurring session in your weekly schedule. If your regular tutor is unavailable, another suitable tutor may be assigned.
Each make-up session can only be rescheduled once. If a make-up session is cancelled by the customer or missed, it cannot be credited or reissued.
Notice Period
To cancel an enrolment, change your pricing plan, or stop services, you must provide a minimum of 2 sessions’ notice.
Cancelling An Enrolment
These 2 sessions are paid in advance and will be used to complete your enrolment. They are not eligible for refund or credit.
Changing Plans
If you switch to a different pricing plan, the new plan will take effect after the 2 sessions already paid in advance have been completed.
Refunds
If your Cluey account is cancelled (no active enrolments), only unused session credits beyond the 2-session notice period will be refunded (e.g. credits from eligible cancelled sessions or unused make-up sessions).
Flexi plan (Legacy plan - not available for new customers)
Price
The total cost for a 1-hour 1-to-1 session is $90* (Incl GST).
Payments
Payments for sessions are taken 2 sessions in advance. This advance payment is charged at the time of enrolment (or when switching to this pricing plan) and then maintained through a weekly billing cycle. Each week, you’ll be charged for additional session/s to ensure your account always remains 2 sessions ahead.
Starter Pack sessions are the initial discounted sessions offered at the beginning of your Cluey enrolment. These sessions are designed to help you experience our tutoring approach at a lower upfront cost.
- No credits or refunds are provided if Starter Pack sessions are cancelled or missed.
- If a session is cancelled due to a Cluey error, we may offer a credit or a discounted future session at our discretion.
Starter Pack sessions can be rescheduled (within policy), but they are not refundable unless there is a failure in Cluey’s ability to deliver the service.
Rescheduling Sessions
The Flexi plan allows the reschedule of a 1-to-1 tutoring session free of charge up to 4 hours before the scheduled start time. Rescheduled sessions must take place before the next recurring session in the same weekly slot, and where the same tutor is unavailable, other tutors may need to be utilised. Each session can only be rescheduled once.
Cancellation of Sessions
Under the Flexi plan, cancelling a session up to 48 hours before the session’s scheduled start time will result in a fullfull credit to use for a future session.
Cancelling a session within 48 hours will result in forfeiting the session fee.
Unpaid sessions cannot be cancelled.
School Holiday Pauses
The Flexi plan provides the option to pause or continue sessions during public school holidays in the student's state of residence.
Pausing an Enrolment (outside of school holidays)
Pausing outside of public school holidays is permitted, for a period up to 4 weeks.
Notice Period
To cancel an enrolment, change your pricing plan, or stop services, you must provide a minimum of 2 sessions’ notice.
Cancelling An Enrolment
These 2 sessions are paid in advance and will be used to complete your enrolment. They are not eligible for refund or credit.
Changing Plans
If you switch to a different pricing plan, the new plan will take effect after the 2 sessions already paid in advance have been completed.
Refunds
If your Cluey account is cancelled (no active enrolments), only unused session credits beyond the 2-session notice period will be refunded (e.g. credits from eligible cancelled sessions or unused make-up sessions).
* A credit card surcharge may apply to cover the processing fees associated with the type of card used for payment. The surcharge is calculated as a percentage of the transaction amount:
- 0% (No surcharge) for Visa Debit cards
- 0.60% for MasterCard Debit cards
- 0.80% for Visa Credit cards
- 1.15% for MasterCard Credit cards
- 1.6% for American Express cards
These surcharges are not greater than our cost of acceptance.